Tue 19 May 2009
In times like these one the easiest things you can do to earn more is to make sure you upsell your customers and clients.
Upsell, in case you’re not familiar with the term, simply means offering your customer more than what they originally planned to purchase. When the guy behind the counter at McDonalds asks, “Would you like fries with that?”, that’s an upsell. When reservation clerk asks if you’d rather sit in the VIP orchestra section instead of the mezzanine, that’s an upsell. When the car salesman offers you the super snow-resistant undercoat on your new Hybrid, that is an upsell.